Jasně. Pro Prop Firm Awards bych ji napsal anglicky, protože celý shop je v angličtině. Zohlednil jsem, že jde o personalizované fyzické produkty, vyrábíte/odesíláte z ČR a prodáváte mezinárodně.

Shipping Policy

Last updated: September 30, 2026

At Prop Firm Awards, every award is individually prepared and personalized based on the information and materials provided by the customer.

Order Processing

Once your order has been placed and we have received all required personalization details and files, your order will enter production.

Most orders are prepared and dispatched within 1–3 business days. During periods of high demand, processing times may be slightly longer.

Please note that processing time is separate from the carrier's delivery time.

Shipping & Delivery

We ship orders from the Czech Republic and offer international shipping to supported destinations.

Estimated delivery times depend on the destination and shipping method selected at checkout. The estimated delivery date shown during checkout is an estimate and cannot be guaranteed.

International shipments may take longer due to customs procedures, local carriers, public holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment, based on the destination and available shipping method.

Tracking

When tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, please contact us as soon as possible at support@propfirmawards.com.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number along with clear photographs of the package and product.

If a shipment appears to be lost, please contact us so we can investigate the shipment with the carrier.

Personalized Products

Our awards are custom-made using the information and files submitted with each order. Please ensure that all names, payout amounts, account information, images, certificates, and other personalization details are correct before submitting your order.

We are not responsible for errors resulting from incorrect information supplied by the customer.

Contact

For any questions regarding shipping or your order, contact us at:

Prop Firm Awards
Email: support@propfirmawards.com